Shipping Policy
Thank you for visiting and shopping at our online store!
For orders through our online store, shipping is FREE and only available to the contiguous United States (Lower 48 states + District of Columbia). For shipping locations outside of the contiguous United States, please contact us for a custom quote to ship to your location.
Our orders are shipped via USPS or UPS, unless your artwork is oversized and requires freight shipping. You will receive an email update with your tracking number once your order has shipped! Please allow the carrier up to 48 hours to reflect updates on their tracking page.
Fulfillment Times
The time it takes for you to receive your order is Processing Time + Shipping Time.
Processing Time varies based on the medium of your artwork. Typical processing times are as follows:
Paper prints: 1-2 weeks
Metal prints: 2-3 weeks
Lumachrome® Acrylic prints: 3-6 weeks
Once your artwork has been processed, it will be shipped to you. Shipping Time varies based on the service used. Orders are not shipped on weekends or holidays.
| Shipment Method | Estimated Delivery Times |
|---|---|
| USPS Ground Advantage | 2-5 business days* |
| USPS Priority Mail | 1-3+ business days* |
| UPS Ground | 1-5 business days* |
| UPS Ground Saver | 2-7 business days* |
| Freight (For oversized artwork) | 5-8 business days* |
*Delivery estimates are not guarantees. Nationwide and global shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date. We are not liable for any delays that may occur once your order has been shipped.
Damaged and Missing Orders
If your package is damaged or appears to be lost during shipping, ALWAYS contact us first. All of our shipments are fully insured, and we will file a claim on your behalf. DO NOT attempt to file a claim with the carrier yourself. A refund or replacement may be issued pending your cooperation during the claim process.
For Missing shipments, we must file the claim within 60 calendar days from the date of the shipment. You may be required to sign an affidavit that we send to you once we begin the claim process.
For Damaged shipments, you must notify us within 10 calendar days of delivery. Please save all packaging materials and damaged goods for claim evidence purposes. Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them.
DO NOT release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc, before consulting with us first. Doing so may risk invalidating the claim in progress and your ability to receive a refund or replacement for the lost or damaged item.
Good Faith Cooperation
When an insurance claim needs to be filed for a shipment, both Evan Hunt Photography, LLC and you, the recipient, acknowledge both parties' respective responsibilities. Both parties agree to cooperate in good faith to provide any necessary items within the necessary timeframe as stipulated in the Terms and Conditions of insurance coverage. Should either party be unable or unwilling to fulfill the duties necessary for a successful claim approval, they may be liable for any losses not recovered.
Contact Us
If you have any questions or concerns regarding your order, please contact us ASAP and we will be happy to address them!